🚚 Shipping Policy

At Silent Wick, we take great care to ensure your candles arrive safely and on time. Please read the details below about shipping options, costs, and delivery times.

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📦 Order Processing

• Orders are typically processed within 1–3 business days.

• All orders are carefully packaged to prevent damage during shipping.

• Once your order ships, you will receive a tracking number via email.

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🚚 Shipping Options & Delivery Times

Delivery times are estimates and may vary due to local postal services, weather, or high demand periods.

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💰 Shipping Costs

• Shipping costs are calculated at checkout based on your location and order weight.

• We occasionally offer free shipping promotions, which will be applied automatically if eligible.

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🌱 Eco-Friendly Packaging

We strive to minimize our environmental impact:

• Candles are shipped in recyclable packaging

• We use minimal plastic and favor paper-based fillers

• Cotton bags and eco-conscious materials are used whenever possible

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🔄 Lost or Damaged Orders

• If your order arrives damaged, please contact us within 7 days with a photo of the package and contents.

• If your order is lost in transit, we will work with the carrier to resolve the issue. Replacement or refund will be provided if confirmed.

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✈️ International Orders & Customs

• International shipments may be subject to customs fees or import taxes depending on your country.

• Customers are responsible for any additional charges.

• Delivery times may vary depending on local customs procedures.

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📧 Contact Us

If you have any questions about your order or shipping, please reach out to us at:
Email: support@[yourdomain].com
Phone: [Your phone number]

We’re happy to help ensure your Silent Wick experience is smooth from checkout to your doorstep.

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