Refund policy

Return & Refund Policy – Silent Wick Candles

At Silent Wick Candles, we take pride in crafting each candle with care. We want you to enjoy your purchase, but we only accept returns under specific conditions.

Return Eligibility

• We accept returns only for products damaged during transport or defective upon arrival.

• Requests must be made within 14 days of receiving your order.

• Returned products must be in their original packaging.

Refunds

• For eligible returns, customers are entitled to a partial refund of 80% of the product’s original price.

• Shipping costs are non-refundable.

• No restocking fees apply.

• Refunds will be processed within 10 working days after we receive the returned product.

Exchanges

• We do not offer exchanges.

Damaged or Defective Items

• If a product arrives damaged or defective, customers may request a full refund.

• The return shipping cost will be covered by the customer.

• We require photos or other proof of damage/defect before approving a refund.

• No return shipping labels will be provided.

How to Request a Return

• Customers must submit their return request via our contact form on the website.

• Include your order number, a description of the issue, and photos or proof of the damage/defect.

Important Notes

• All products are eligible for return only under the conditions above.

• Refunds are processed after verification, and the processing time is up to 10 working days.

We are committed to ensuring your experience with Silent Wick Candles is positive and transparent. If you have any questions about a return or refund, please contact us using our website contact form.